At Zetta Capitals, we strive to provide our clients with the best possible trading experience and customer service. We understand that there may be instances where clients may seek refunds for various reasons. Below is our detailed refund policy outlining the conditions under which refunds may be granted:

1. Refund Eligibility:

Refunds may be considered in the following circumstances:

Deposits made in error, provided that the funds have not been used for trading or any other purposes.

Overpayments resulting from technical errors or system malfunctions.

Instances where a client has been erroneously charged for a service or fee.

Any other exceptional circumstances as determined by Zetta Capitals.

2. Refund Request Process:

Clients must submit a formal refund request to our Customer Support team within 15 days of the incident or error occurring.

The refund request must include relevant details such as the client's account information, transaction details, and a clear explanation of the reason for the refund request.

Zetta Capitals reserves the right to request additional information or documentation to support the refund request.

3. Refund Approval:

Refund requests will be reviewed by our Compliance Team within 5 business days of receipt.

If the refund request is approved, the refund amount will be processed back to the original payment method used by the client.

Zetta Capitals reserves the right to deny refund requests that do not meet the eligibility criteria or are deemed to be fraudulent or abusive.

4. Non-Refundable Items:

The following items are non-refundable:

Losses incurred from trading activities.

Withdrawals made by the client.

Fees and charges associated with trading services.

5. Dispute Resolution:

linkinfoIn the event of a dispute regarding a refund request, clients may escalate the issue to the Dispute Resolution Department for further review and resolution.

6. Policy Changes:

Zetta Capitals reserves the right to update or modify this refund policy at any time without prior notice. Updated policies will be posted on our website.

By engaging in trading activities with Zetta Capitals, clients agree to abide by the terms and conditions outlined in this refund policy. For any inquiries or assistance regarding refund requests, clients can contact our Customer Support team at [Customer Support Contact Information].

Please note that this refund policy is subject to change and may be updated periodically.